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Frequently Asked Question
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Product-Related Questions
We offer a wide range of Korean products, including:
- Automobiles: Cars, trucks, buses, and heavy vehicles.
- Spare Parts: Genuine parts for Hyundai, Kia, Daewoo, and other Korean brands.
- Machinery: Industrial and agricultural machinery.
- Agro-Food Products: Processed food, grains, and agricultural equipment.
- Cosmetics: skincare, body care, hair care makeup, makeup tools, hair tools, skincare tools...
- Other Products: Electronics, construction materials, and more.
Yes, all our products are sourced directly from trusted manufacturers and suppliers in South Korea to ensure authenticity and quality.
Yes, the warranty period and terms depend on the product category. Please contact us for specific details.
Shipping and Delivery Questions
Yes, we provide international shipping to select countries. Delivery terms and costs will vary depending on the destination and product type.
Delivery times depend on the product and shipping method:
- Local orders: 3–7 business days.
- International orders: 60~ days (via sea freight) or 10-15 business days (via air freight).
Yes, all shipments come with tracking details so you can monitor the delivery status in real-time.
Yes, you can choose to pick up your order from Touba Fall Cargo HLM LAS PALMAS BLOC 03 VILLA N415.
Customer Support Questions
You can contact us through the following channels:
- Email: [toubacargo777@gmail.com or fallouholding1@gmail.com]
- Phone/WhatsApp: +82 32721 7525 (landline) [+82 10 2142 7525/ +82 10 4105 7525/ +82 10 8434 7525]
- Fax: +82 032 721 7526
- Physical Address: [N-, 48 Soseong-ro, Michuhol-gu, Incheon, Korea]
- Social Media: facebook: [https://www.facebook.com/bayefallseoul/], Instagram [https://www.instagram.com/toubafallcargo/ ], Tiktok [https://www.tiktok.com/@toubafall.cargo ]
Our business hours are:
- Monday to Friday: 9:30 AM – 5:30 PM
- Saturday (Shoring): 09:30 AM – 5:00 PM
Closed on Sundays and public holidays.
Order and Payment Questions
You can place an order by:
- Visiting our website and filling out a request for a quote.
- Contacting us via phone, email, or WhatsApp.
- Visiting our physical office or warehouse (if available).
We accept the following payment methods:
- Bank transfers.
- Mobile money (e.g., Orange Money, Wave).
- Cash payments for local purchases.
- Credit/debit cards (if available).
Installment payment options may be available for certain high-value products, such as vehicles or machinery. Please contact us for more information on financing options.
Returns and Refunds Questions
We accept returns within 5 days of delivery, provided the product is unused and in its original packaging. Some products, such as used cars, used machines, perishable goods or custom orders (in case the customer selected the goods and we only processed the payment), may not be eligible for return.
To request a refund:
- Contact our customer service team with your order details.
- Provide proof of purchase and any supporting documentation.
- Once approved, refunds will be processed within 7–14 business days.
Special Services Questions
Yes, we provide assistance with customs clearance for large shipments, ensuring smooth delivery to your location.
Absolutely! If you're looking for a specific product, let us know, and we’ll do our best to source it directly from Korea.
Other Questions
Yes, we provide discounts for bulk orders. Contact us with your order details for a customized quote.
Yes, we welcome partnerships with distributors. Contact us for more information on becoming a reseller or distributor.
Yes, we have detailed product catalogs available. You can request one through our website or contact us directly to receive a copy.
Feel The Adventure Experience With Us, Don't Hesitate To Contact Us !
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